Marin İstanbul has firmly established itself as a key player in the maritime sector by providing uninterrupted service and workshop services to ship owners and operators. Burcu Boyar, the company's Sales and Marketing Manager, provided a detailed overview of the services' operational processes and the challenges they face.

Boyar stated, "We recognise that rapid mobilisation is of paramount importance in emergency situations. From the moment we receive a customer call, we organise ourselves as quickly as possible and arrive on site with the necessary equipment and spare parts. We are committed to the continuous enhancement of our logistics network and maintain close coordination with our partners." However, she noted that factors such as the uncertainty of ship operations and frequent changes to port schedules can create difficulties in emergency response processes. She also mentioned that disruptions in the global supply chain complicate rapid response processes. 

OEM Spare Parts and Equipment Supply Process: 
Marin İstanbul provides original spare parts and equipment supply in an integrated manner with the central stocks of the brands it represents. Burcu Boyar explained that regular communication with customers allows the company to anticipate potential needs in advance, enabling a much quicker response to requests. She emphasised that in this process, they aim to maximise customer satisfaction with the strong technical support of global brands with whom they collaborate on warranty and quality issues.

Equipment Supply Process for Newly Built Ships:
Boyar stated that special configuration requests are frequently encountered in new shipbuilding projects, adding, "Different requests may arise for equipment such as cranes, couplings, and waterjet systems, depending on the project. These revisions are communicated directly to the manufacturer and often come into play during the design phase." Boyar emphasised that this guarantees delivery times and costs remain at an optimal level, enabling the development of flexible solutions through project-specific engineering support.

Environmental Regulations and Energy Efficiency:
Boyar stated that environmental regulations and energy efficiency have become significant agenda items in the sector in recent years, adding that Marin İstanbul offers environmentally friendly and energy-efficient solutions. "Our approach encompasses environmentally friendly systems for waste management, coupling and damper solutions that enhance energy efficiency, hybrid propulsion systems and ballast water treatment technologies," stated Boyar, emphasising that they also provide after-sales services that facilitate the low-emission and economical operation of ships.

International Market and Global Supply Chain Strategy:
Marin İstanbul aims to play an active role not only in Türkiye, but also in international markets. Boyar explained that the company's success in creating value in the region stems from its unique combination of global brand strength, engineering expertise, and sales experience in Türkiye. He also emphasised that uncertainties in the global supply chain have led the company to shape its strategy around fast logistics solutions and effective partnerships. Marin İstanbul's strategy is to consolidate its position in Europe and neighbouring regions, while continuing to enhance the value it adds to international projects from Türkiye.

Marin İstanbul's innovative solutions and strong customer-focused approach in the maritime sector position the company as a leader in the industry.